Delivery & Returns

UAE DELIVERY TIMES AND COSTS

Free delivery across the UAE on orders above 200 AED. A delivery charge of 20 AED is applied on orders below 200 AED.

ABU DHABI, DUBAI AND SHARJAH:

We deliver via UPS and/or Aramex/FedEx within 1-3 working days. A member of the VIVANDI Trading customer service team will contact you to confirm the exact time of delivery followed by the courier team on the day of delivery. You are required to indicate the best contact details and time / place of delivery ahead of despatch.

AL AIN CITY, AJMAN, RAK, UMM AL QUWAIN, FUJAIRAH:

For delivery across these Emirates, there will be a fixed charge which will be determined by the courier.
Orders to any of the above are delivered by UPS and Aramex/FedEx within 1-3 working days.

KSA DELIVERY TIMES AND COSTS

For delivery across to Saudi Arabia, there will be a fixed charge determined by the courier.
Orders to Saudi Arabia are delivered by UPS and Aramex/FedEx within 1-3 working days.

KUWAIT DELIVERY TIMES AND COSTS

For delivery to Kuwait there will be a fixed charge determined by the courier.
Orders to Kuwait are delivered by UPS and Aramex/FedEx within 1-3 working days.

QATAR DELIVERY TIMES AND COSTS

For delivery to Qatar there will be a fixed charge determined by the courier.
Orders to Qatar are delivered by UPS and Aramex/FedEx within 1-3 working days.

BAHRAIN DELIVERY TIMES AND COSTS

For delivery to Bahrain there will be a fixed charge determined by the courier.
Orders to Bahrain are delivered by UPS and Aramex/FedEx within 1-3 working days.

OMAN DELIVERY TIMES AND COSTS

For delivery to Oman there will be a fixed charge determined by the courier.
Orders to Oman are delivered by UPS and Aramex/FedEx within 1-3 working days.

EXCHANGE AND REFUND

We have a very strict returns policy and product exchanges or refunds will be dealt with on a case by case basis.
Please email us on info@vivandi.ae with details on your request for an exchange or refund and we will follow up.

  • “Refunds will be done only through the Original Mode of Payment”.

CANCELLATION POLICY

You have the legal right to cancel your order if your order has not yet been processed, you may cancel your order by logging into my account or sending an email to info@vivandi.ae. If your order has been processed and handed over for dispatch we will refuse cancellation as per our policy.

Your statutory rights are not affected.

  • http://www.vivandi.ae/ will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.

  • A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.”